

Quality. Connection. The Future
Connecting with the future through quality and diversity.
The Commonwealth Home Support Programme (CHSP) is Australia's largest aged care programme, with more than 800,000 consumers. Older people say that it transforms and saves their lives. The CHSP provides the most flexible and responsible services to older people across Australia, and supports older people to live the way they want - at home, with their families, in their communities, in their own culture. This is the future for aged care in Australia.
We are thrilled to present You Ain't Seen Nothin' Yet! 2020 CHSP Futures Conference. Take advantage of the chance to get inspired, to think outside the box, and to connect with new opportunities. Book your ticket today to make sure your spot is reserved!


Our Schedule
Don’t Miss Out
Morning plenary
Opening
9:00 AM
Welcome to the Conference
9:10 AM
Welcome To Country
Uncle Allan Murray
Metropolitan Local Aboriginal Land Council
9:15 AM
Conference Welcome
Hon Tanya Plibersek MP
Member for Sydney, Shadow Minister for Education and Training
9:20 AM
Opening Address
Senator the Hon Richard Colbeck
Minister for Aged Care and Senior Australians, Minister for Youth and Sport
Keynote speaker
9:30 AM
Robert Fitzgerald, AM
NSW Ageing and Disability Commissioner
Lead joint presentation
10:00 AM
FROM RESEARCH TO PRACTICE - Measuring Outcomes in Community Aged Care
Why do we measure outcomes?
Professor Michael Fine
Department of Sociology, Macquarie University
The Uses of the ACCOM tool - measuring and monitoring outcomes
Dr Beatriz Cardona
Research Fellow, Macquarie University
Engadine Community Services - A Service Provider's Experience Measuring Outcomes Using the ACCOM Tool - Pilot Study
Melinda Paterson
Manager, Engadine Community Services
Vice Chair of NSW Neighbour Aid & Social Support Association (NASSA)
First concurrent session
11:15 AM
Research and policy
Professor Gabrielle Meagher, Macquarie University
5 Generations in the Workplace
Ann Mehaffey, Aged and Community Services Australia
Future
Who Said Older People Won't Use Technology??
Peter Rath and Christine Ellis, MidCoast Assist
Digital inclusion of seniors through co-designed service
Richard Scenna, YourLink
Quality
Wellness and reablement, we can't do it alone
Allison Yee-Brogan, Inner West Neighbour Aid
Co-designing social support for people with experience of homelessness
Mischa Gwaspari, Newtown Neighbourhood Centre
Connection
Stories of Connection
A panel co-presentation from consumers, volunteers and staff from Canterbury City Community Centre
Walking The Journey Together
Susanne Morton & Sharon Scott
Carers ACT
Lunch
12:15 PM
Special guest performance
Performance on the traditional Indonesian Angklung, a musical instrument made of bamboo tubes
Members of the Indonesian social support group at Ethnic Community Services Cooperative
Second concurrent session
1:15 PM
Research and policy
Social Interaction and Innovation in Community Aged Care: Achieving Person-Centred Quality Care
Dr Joyce Siette, Australian Institute of Health Innovation
Lisa Peterson
Commonwealth Department of Health
Future
Studies of the social impact of community transport
Ben Whitehorn, Randwick Waverley Community Transport
Bethany Langford, The Community Transport Company, Chair of the Community Transport Organisation NSW
Supporting older adults in decision-making and care planning in the home care setting
Dr Craig Sinclair, UNSW Ageing Futures Institute
Quality
Wellness for Independence - a holistic approach to social connection for older people
Emily Newman,
integratedliving Australia
Reducing social isolation among older people through intergenerational programs
Kenny Lau, Chinese Australian Services Society
Connection
Elders Olympics - social connection and wellness in culture
Gai Marheine, Aged and Community Services Australia
Third concurrent session
2:15 PM
Research into practice
Infotainment: a Tool for Engagement and Education
Margaret Crothers, Seniors Rights Service
Fostering Innovation in Wellness and Reablement
Ada Cheng, Australian Nursing Home Foundation
Future
Emergency preparedness toolkit for at risk older people
Louise Sutcliffe, Meals on Wheels NSW
Melanie Rebane, NSW Office of Emergency Management
Providing the evidence base: the role of carers in the CHSP
Melissa Docker and Wendy Hill, Carers NSW
Quality
“Now I’m not afraid of getting older!”: Transformation in the lives of CALD clients through CHSP support
A co-presentation by consumers and Bharat Rai, Ethnic Community Services Cooperative
The impact of inclusion for older LGBTI people
Heath Reed, National LGBTI Health Alliance
Connection
Teaching Older Guys New Dishes!
Miranda Charlwood and Courtney Nelson, Gateway Health
Community conversations exploring the concept of wellness
Debra Pugh and Jenni Carlin, New England Sector Support Team (NESST)
2:15 PM
Afternoon plenary
3:30 PM
Panel session
What does the future of the CHSP look like?
Our panel discussion will bring together consumers, volunteers, CHSP workers and researchers to consider what will support older people to stay well at home into the future. Facilitated by the renowned Glen Sorensen of Age Communications.
4:30 PM
Conference close
Now back to the future!
Uncle Allan Murray
Metropolitan Local Aboriginal Land Council
Department of Sociology
Macquarie University
Robert Fitzgerald, AM
NSW Ageing and Disability Commissioner
Research Fellow, Macquarie University
Manager, Engadine Community Services
Vice Chair, NSW Neighbour Aid & Social Support Association
Programme Manager - Multicultural Aged Care Services, Ethnic Community Services Cooperative
Consumers, staff, volunteers and partners
Canterbury City Community Centre
Policy & Development Officer
Carers NSW
ARC Centre of Excellence in Population Ageing Research
UNSW Ageing Futures Institute
Managing Director
Age Communications
Project Officer, Meals On Wheels NSW
CEO, Randwick Waverley Community Transport
Manager, Aged Services
Canterbury City Community Centre
Executive Officer
New England Sector Support Team
MidCoast Assist
National LGBTI Health Alliance
Manager, "Walking Together" Program
Carers ACT
Research Fellow, Centre for Health Systems and Safety Research
Australian Institute of Health Innovation
CEO, The Community Transport Company
Chair, Community Transport Organisation NSW
Aboriginal Sector Support and Development Officer, Aged and Community Services Australia
Project Officer, New England Sector Support Team
Executive Support Officer, Home Ageing Services
CASS Group
NSW Office of Emergency Management
integratedliving Australia
Team Leader, Boarding House Outreach Service
Newtown Neighbourhood Centre
Team Leader, Active and Older; Project Manager, 'Technology for Homes' Project
MidCoast Assist
Director, YourLink
"Walking Together" Program
Carers ACT
Workforce & Industry Development, Sector Support & Development
Aged and Community Services Australia
Honorary Professor, Department of Sociology
Macquarie University
Gateway Health
Gateway Health
Senator the Hon Richard Colbeck
Minister for Aged Care and Senior Australians, Minister for Youth and Sport
Hon Tanya Plibersek MP
Member for Sydney, Shadow Minister for Education and Training
Regional Co-ordinator, Advocate/Educator
Seniors Rights Service
Chief Executive Officer, Australian Nursing Home Foundation
Salsa For Seniors
CHSP Project Officer
Carers NSW
NSW ACT State Manager
Commonwealth Department of Health
General Manager, Inner West Neighbour Aid
News
Celebrate diversity
5 March 2020
Over lunch we bring you a special pleasure - music from Indonesia, courtesy of the members of EThnic Community Service Cooperative's social support groups. The Indonesian group will be performing on Angklung, traditional Indonesian instruments made of bamboo tubes. As we say, the CHSP brings people together, and it doesn't do it any better than through music and culture.
Let's dance!
26 February 2020
No Commonwealth Home Support event is complete without some get up and go. To stir it up a bit, Beatriz Occhiuzzi, from Salsa for Seniors, will be bringing to our auditorium her mobility program specially designed for older people. You don't have to get up to get down - she'll be leading us through easy movements that show how we can stay active without leaving our seats. In the auditorium, just prior to our lead presentation at 9.50am.
Anyone for bingo?
24 February 2020
Due to overwhelming demand, we're pleased to be expanding the conference program.
How do you get a serious message to people who don't normally engage with services? Margaret Crothers from Seniors Rights Service will be showing us how their Info Bingo helped those harder-to-reach to learn about abuse of older people.
Ada Cheng from Australian Nursing Home Foundation will be giving us insights into innovative approaches to wellness and reablement.
Both presentations are in our third concurrent session.
New conference supporters
17 February 2020
The value of the CHSP is widely recognised. It's a pleasure to announce new supporters of our conference, two of which are CHSP services. Canterbury and Ku-ring-gai & Hornsby Meals on Wheels will be tantalising us with their food at lunchtime. And Australian Ageing Agenda is giving us a promotional boost through their regular publications. Thanks to all for their valued support.
Announcement of conference associate
12 February 2020
It's a thrill to announce the Australian Association of Gerontology (AAG) as conference associates. AAG is Australia's peak national body linking professionals working across the multidisciplinary fields of ageing. Since 1962, they've been promoting an improved experience of ageing through connecting research, policy and practice. We welcome AAG's experience and breadth to our conference offering.
Exciting additions to our program
6 February 2020
We're delighted to announce two new presentations for our exciting program:
Dr Craig Sinclair from the University of New South Wales Ageing Futures Institute will speak on Supporting older adults in decision-making and care planning in the home care setting (in our second concurrent session).
Ann Mehaffey from Aged and Community Services Australia will give a presentation on 5 Generations in the Workplace, looking at the challenges in the demographic shift which now sees five generations represented in the aged-care workforce (in our first concurrent session).

Sponsors
The conference is a collaboration of NSW sector support and development officers, funded under the Commonwealth Home Support Programme.

Conference associates



Although funding for this conference has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.
Get in Touch
Getting there
Train
Central Station, 6 minutes walk via Elizabeth Street
There is a direct train service from Sydney Airport to Central Station
Bus
Light rail
Stops in Albion St, Elizabeth St, and Eddy Avenue
Central Station upper concourse, 6 minutes walk
Central Station Chalmers St entrance, 6 minutes walk
Car parking
Secure Parking Goulburn St, 101 Goulburn Street, 7 minutes walk
Secure Parking World Square, 50 Goulburn Street, 9 minutes walk